OVERVIEW
In your User Documentation, you direct your Reader to perform tasks with your product. If you don’t tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support.
EXAMPLE: REVERSE OSMOSIS WATER FILTER
I bought and installed a Reverse Osmosis water filter. The [...]
OVERVIEW
Most product documentation sounds like their product is the only thing in the User’s life. Such thinking results in User confusion and dissatisfaction. This article presents three real-life examples of this attitude, and what should be done to remedy these unfortunate situations. The article concludes with some techniques for the writer.
BACKGROUND
There are two important facts [...]